TERMS AND CONDITIONS - WESTERN FRONT WITNESS

1. General
 
1.1 The contract is with Western Front Witness and payment is made to them.
 
1.2 The following terms and conditions apply to all Last Action Hero soldier research requests (hereinafter referred to as "soldier research request") placed by the customer (hereinafter referred to as ”you”) with Western Front Witness (hereinafter referred to as ”we”).
 
1.3 By using this website and/or placing a soldier research request you agree to be bound by the terms and conditions set out herein (the ”Terms”).
 
1.4 By placing a soldier research request with Western Front Witness you are instructing them to carry out research work on your behalf.
 
1.5 Please make sure you have read and understood the terms and conditions before placing your soldier research request.
 
1.6 We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on the website at the time you place your soldier research request.
 
 
2. Prices and Delivery Charges
 
2.1 The prices displayed online and quoted to you include the statutory Value Added Tax and a delivery charge for those with a postal address within the United Kingdom.
 
2.2 For postal addresses out with the United Kingdom a delivery charge will be added of £5.00 to your soldier research request.
 
 
3. Ordering/ Conclusion of Contract
 
3.1 Soldier research requests can be placed through our website. For further information please visit our Last Action Hero web page.
 
3.2 Only persons over eighteen years of age can place a soldier research request.
 
3.3 Once you have placed your soldier research request, you will receive an email confirmation. If for any reason we are unable to fulfill your soldier research request, we will let you know at the earliest opportunity.
 
3.4 Once you have confirmed you would like to proceed with your soldier research request we will email you payment details. Payment is required prior to your soldier research request being fulfilled. Once payment is received you will receive an email confirmation.
 
3.5 Western Front Witness will use reasonable endeavours to perform the research, to find all information required and available to fulfil your soldier research request.
 
 
4. Delivery
 
4.1 All soldier research requests are presented in a bespoke Last Action Hero research portfolio which will be posted to you.
 
4.2 Western Front Witness endeavors to dispatch soldier research requests in the fastest possible time and in the order in which they are placed. We aim to deliver your soldier research request within 3 to 4 weeks following receipt of payment. For deliveries to the Isle of Man, Northern Ireland and the Scottish Islands and addresses out with the United Kingdom, please allow an additional week for delivery.
 
4.3 Once payment has been received for your soldier research request, you will be notified of the expected delivery details.
 
 
5. Cancellations
 
5.1 Due to the nature of our service, we commence fulfillment of your soldier research request immediately after receiving payment and therefore cannot offer any refunds. If a soldier research request is cancelled after payment has been received, Western Front Witness reserves the right to retain full payment for your soldier research request.
 
 
6. Payment Methods
 
6.1 There are two payment options available to you; payment using a debit or credit card and payment using a PayPal account. Western Front Witness does not process any card or bank details. We have authorised PayPal to accept and process payments securely on our behalf for which they carry out automatic fraud screening as well as protecting both buyer and seller. PayPal is PCI compliant and processes your card details in the correct way according to this standard.
 
 
7. Liability
 
7.1 Our total liability to you for any loss or damage arising in connection with this Agreement shall be limited to the total price of your soldier research request.
 
7.2 Nothing in these Terms is intended to affect your statutory rights.
 
 
8. Privacy Policy
 
8.1 Western Front Witness is responsible for all personal data that you provide us with. We therefore have a Privacy Policy outlining how your personal data will be processed and protected. You will find our Privacy Policy in full here.
 
 
9. Complaints
 
9.1 If you have a complaint regarding your soldier research request please contact Western Front Witness as soon as possible to enable the issue to be resolved. You can contact Western Front Witness via the website, email, telephone and by post.
 
 
10. Severance
 
10.1 If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.
 
 
11. Ownership of Rights
 
11.1 Western Front Witness retains all rights, including copyright for our work produced and all its contents in the fulfillment of your research request. By accepting these terms and conditions you are agreeing that Western Front Witness may use information and findings discovered during the fulfillment of your soldier research request for use on our website and any marketing and promotional material.
 
11.2 The majority of accompanying documents provided to you as part of your soldier research request are Crown Copyright and therefore cannot be reproduced, we advise you read their terms and conditions. In obtaining these documents we are acting as your agent or representative and do not take any form of title to the documents.
 
11.3 Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without the express permission of Western Front Witness.
 
 
12. Company Information
 
Contact Details: Western Front Witness, 6 Makbrar Drive, Calside, Dumfries, Dumfries & Galloway. DG1 4XS, UK
Email: westernfrontwitness@outlook.com
Phone: 07502654979